The customer told me that he only received 1 package, not 2. We checked his country's post-office website's tracking and both packages were shown as delivered.

I've got a Similar Case In my beginning in Here... I Just Send Registred but Do not ask For delivery Confirmation...

I was Done...

BTW Where did you send tHe Package ? USA, Europ ??

I am not sure what is delivery confirmation --> thought it is same as registered mail?

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Originally posted by MTDetermine:
It was an Asian country. In my country, for registered mail, you need to show your identity card and sign on a document when you collect the registered mail.

I am not sure what is delivery confirmation --> thought it is same as registered mail?

In the past, I paid $1 for a AR service, where if the mail was sent, the postman on the other side will mail me a document showing it was signed. But stopped using AR after I realized that only 20% of the AR registered article's document are sent back to me.

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Originally posted by dwiz:
I don't see how you could be liable seeing as it was delivered. If Delivery Confirmation shows as delivered and you aren't protected, there is no protection for sellers.

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Originally posted by MTDetermine:
I am not sure what is delivery confirmation --> thought it is same as registered mail?

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They are quite different really.

Registered Mail is recorded in a register and tracked, with optional insurance. There is a chain of custody when dealing with Registered Mail which adds a lot of accountability to each package (the government ships things classified up to as far as Secret with Registered Mail). Registered Mail gets handled differently than normal mail, it's under much tighter security measures. It also comes with Delivery Confirmation built in for all intents and purposes.

Delivery Confirmation is as simple as it sounds, the mail recieves no preferential treatment, you pay to see the date, ZIP Code and time your parcel was delivered.

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Originally posted by bertie312:
Sorry For You

I've got a Similar Case In my beginning in Here... I Just Send Registred but Do not ask For delivery Confirmation...

I was Done...

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Bertie312, so you meant that when you sent by registered mail then, because there was no delivery confirmation, so you still lost the case?

If that is the case, I will have to put something like

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Originally posted by MTDetermine:
Bertie312, so you meant that when you sent by registered mail then, because there was no delivery confirmation, so you still lost the case?

If that is the case, I will have to put something like

"You have to agree that as long as the post office website shows the registered mail article has been successfully delivered, I will not be liable for any loss."

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I don't see you being liable for this, unless of course both packages have the same registered tracking number. If the second package shows as being delivered, then it's not your fault.

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Originally posted by 98ViperGTS:
I don't see you being liable for this,

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I told him that since the post office website at his country said it had been delivered, there is nothing much I could do. Between him, me, and his country's post office, the post office is an independent neutral party and people will be more inclined to believe it.

Added that if he did not receive the 2nd package, he should go to the post office and demand to see the 2 signed "Signatory slips" for the 2 registered mail. If the post office could only produce 1 signed "Signatory slip", it means that the post office did not deliver the 2nd package and he should take it up against the post office.

if the post office could produce 2 signed "Signatory slip", it means someone else at his house must have signed for the 2 registered mail and did not give him the 2nd package --> his problem.