Payment went fine, used my CC, now I get this by email 24 hours later:

This is to notify you that we are unfortunately out of the product that you ordered. We are inquiring as to whether you wanted to replace this product with something else? Or did you want to receive a full refund? Please be aware that the paperwork for your order will be in Customer Service for the next 48 hours awaiting your response. If we haven't heard from you within the allotted time, your order will be canceled and you will receive a full refund. All apologies for any inconvenience caused by this matter. Have a nice day.

Anyone had this happen? What do I do? First time I've seen this.

Edit: Just an update. I got an email today, and they have received more, and will ship it to me Priority Mail, free of charge.

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Originally posted by Tha Gunslinga:
Their ebay inventory is the same as their store inventory, so it probably sold out in their store right before you bought them.

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Unfortunately, due to an error in our inventory, we are currently out of stock on an item or items in your order (#43945159). Below is an itemized list of the item or items that we discovered missing.

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Originally posted by MTDetermine:
Side question. Why buy from them on ebay when their website prices are usually 8-10% lower than their ebay prices?

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Originally posted by MTDetermine:
Side question. Why buy from them on ebay when their website prices are usually 8-10% lower than their ebay prices?

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He probably just didn't know.

Ebay also can glitch and oversell items.

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Originally posted by Mr.C:
So, I BIN'ed an Italian Abyss for my playset collection.

Payment went fine, used my CC, now I get this by email 24 hours later:

This is to notify you that we are unfortunately out of the product that you ordered. We are inquiring as to whether you wanted to replace this product with something else? Or did you want to receive a full refund? Please be aware that the paperwork for your order will be in Customer Service for the next 48 hours awaiting your response. If we haven't heard from you within the allotted time, your order will be canceled and you will receive a full refund. All apologies for any inconvenience caused by this matter. Have a nice day.

Anyone had this happen? What do I do? First time I've seen this.

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Well depending on whether or not you feel you got a good enough deal to pursue this, most states have laws where an auction through a certified auction house is a contract. There fore Troll and Toad would owe you this card or face the penalties of breaking a contract. Under these laws they simply can not change the final agreement without your consent. So basically if they reside in a state where these laws are applicable you could demand that they send you the cards regardless of how much it costs them. That is their problem.

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Originally posted by sys41o:
Well depending on whether or not you feel you got a good enough deal to pursue this, most states have laws where an auction through a certified auction house is a contract. There fore Troll and Toad would owe you this card or face the penalties of breaking a contract. Under these laws they simply can not change the final agreement without your consent. So basically if they reside in a state where these laws are applicable you could demand that they send you the cards regardless of how much it costs them. That is their problem.

Like I said I don't know if you got a deal good enough to follow up but food for thought.

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Hm, that's interesting. Not sure if it applies to Kentucky. I'm a bit peeved at them that I won a bunch of auctions a while ago for some cheap stuff, I asked them to combine shipping, got no response *and* an unpaid item strike. Seriously?

I'll see what I can do.

Also, I bought on eBay because I assumed that the store stock was not updated as frequently, vs the eBay stock. Now, I passed on a deal to buy 4 Abyss because I was already getting one, and there would be no reason to have three extras. Now I'm back to needing two. Annoying situation.

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#2 in posts from British Columbia!

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Originally posted by Mr.C:
Hm, that's interesting. Not sure if it applies to Kentucky. I'm a bit peeved at them that I won a bunch of auctions a while ago for some cheap stuff, I asked them to combine shipping, got no response *and* an unpaid item strike. Seriously?

I'll see what I can do.

Also, I bought on eBay because I assumed that the store stock was not updated as frequently, vs the eBay stock. Now, I passed on a deal to buy 4 Abyss because I was already getting one, and there would be no reason to have three extras. Now I'm back to needing two. Annoying situation.

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I have made trades on MOTL and was unable to find a card when I need to ship. Mistakes happen. I've bought from Troll and Toad about 100+ times, and never had an issue.

__________________
"I don't ship to PO Boxes."

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Originally posted by dwiz:
Negative feedback then?

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Originally posted by Volcanon:
Legit mistakes with quick apology and offer to refund are neutral, not negative. Remember we're in a world of 99.999% positives being the "minimum" for feebay.

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Also, 99.999% of the neg feedback comments I read are written by people who clearly showed no patience for the situation and just fired something off.

99% of the time things are fine.

Like someone said, honest mistakes happen.

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Originally posted by iccarus:
Also, 99.999% of the neg feedback comments I read are written by people who clearly showed no patience for the situation and just fired something off.

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Well depending on whether or not you feel you got a good enough deal to pursue this, most states have laws where an auction through a certified auction house is a contract. There fore Troll and Toad would owe you this card or face the penalties of breaking a contract. Under these laws they simply can not change the final agreement without your consent. So basically if they reside in a state where these laws are applicable you could demand that they send you the cards regardless of how much it costs them. That is their problem.

Like I said I don't know if you got a deal good enough to follow up but food for thought.

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While this is always an option, please note that this was an honest mistake and if you sue a company for failing to comply, it will not only be thrown out of most courts, but you may get blacklisted from buying from many online retail sites.

The cost of the suit would cost more than the benefit and unless you could actually prove you were harmed by it (missing out on a different playset would not count) then you could not receive punitive damages.

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Originally posted by bigbob585:

On a last note, try not to hold purchases of OOS items against shops regardless of who they are.

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This is f@#$ing bulls#%t. This is the 2nd item I ordered and you did not have this order. I also got an unpaid item strike for EVERY auction I won from you guys even though YOU said to send you the payment via paypal and I paid. I am leaving negative for everything and never f@#$ing ordering from you again. Ship the f#%#ing order and keep the $1.00 and shove it up your a#%.