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Author
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Topic: Anyone have trouble with Troll and Toad?
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implode
Member
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posted January 30, 2014 05:05 PM
       
I placed an order, and was having problems with checkout process. So I selected call in Credit Card. Now every time I call they never pick up...called every hour for 3 straight. I've placed 3 or 4 other orders before and never had any of these issues before. Feeling frustrated...
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chaos021
Member
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posted January 30, 2014 05:55 PM
 
Yea, I used to before I just quit buying from them. Sometimes their website has just crapped out on me. Waiting a few hours is usually all I needed before I could order. I did learn, however, that trying to call their physical store has always been an issue for me, which is why I stopped dealing with them. Once the product gets ordered, I've never had a problem with them shipping on time or the condition of the cards.2__________________
"Message to women worldwide: Girls....we're stupid. We don't like games. We don't know games. We can't read minds. Say it like you mean or STFU." -rockondonMy Sale Thread
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stinkinogre
Member
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posted January 31, 2014 03:59 AM
quote:
Originally posted by chaos021:
Yea, I used to before I just quit buying from them. Sometimes their website has just crapped out on me. Waiting a few hours is usually all I needed before I could order. I did learn, however, that trying to call their physical store has always been an issue for me, which is why I stopped dealing with them. Once the product gets ordered, I've never had a problem with them shipping on time or the condition of the cards.2
Are you calling their retail store or their actual warehouse. Big difference two different locations and the retail store has nothing to do with the website at all. I never have a problem when I call anytime between 10 am and 4 pm est time. Always ask for Tonya or Candace they are the only 2 in customer service worth a fart.
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headumpire
Member
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posted January 31, 2014 05:59 AM
They just did a big server update this week and have been working out bugs ever since. When i called them they fixed the issue within 2 hours. Id suggest hitting the #2 option(buying department) they always answer the phone and can transfer you where you need
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implode
Member
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posted January 31, 2014 11:03 AM
quote:
Originally posted by headumpire:
They just did a big server update this week and have been working out bugs ever since. When i called them they fixed the issue within 2 hours. Id suggest hitting the #2 option(buying department) they always answer the phone and can transfer you where you need
I was hitting 1, because that was what the option suggested...then it would ring 5 times, and say leave a message.
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LandDestroyer
Member
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posted April 18, 2014 09:53 AM
The only problem I've ever had is ordering cards and then getting a note that some of the cards aren't available but they proceed with my order. That annoys me as if they didn't have all the cards they said they did I would have placed a different order. I wish they would cancel the order and suggest you re order based off updated knowledge of their stock.
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